Purchase of Support and Maintenance

If you are an Individual Freelancer with an existing license and would like to purchase a support and maintenance contract you can do so by completing the form below.

Our Customer Experience Team will aim to respond to you within one working day (core hours Mon - Fri 8.00 - 22.00 GMT).

If you have not had a response within one working day please contact the team via sdl.com/chat

Please note:

  • We can only accept payment by credit/debit card or PayPal for the 3 month contract
  • You must have the latest Trados Studio version
  • A three month support contract does NOT include upgrades. For upgrades to be included, you must purchase a full year support contract.
  • If purchasing a 3 month support contract you will not receive a renewal notification
  • Price guide as of January 2019

I am interested in purchasing SDL’s support and maintenance.

How SDL manages your data is explained in our Privacy Notice and here Your personal data will only be used to provide you with related product and services information. We use the services of third parties both in and outside the EU that have signed data processing agreements to process your personal data. By entering your personal data you are affirmatively consenting to our use of your personal data and our privacy policy.
Support and maintenance options
3 month contract (Freelance only)
Price
Set price
Number of users who can log a support case
1 named user
Maximum response time to critical support requests
1 business hour
Unlimited support requests
Remote access by our technical support if required
Live chat for licence resets
Free upgrades to next version
Level 1
Price
20% of price cost
Number of users who can log a support case
1 named user
Maximum response time to critical support requests
1 business hour
Unlimited support requests
Remote access by our technical support if required
Live chat for license resets
Free upgrades to next version
Level 2
Price
25% of price cost
Number of users who can log a support case
Up to 4 named users
Maximum response time to critical support requests
1 business hour
Unlimited support requests
Remote access by our technical support if required
Live chat for license resets
Free upgrades to next version