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Support

Installation and Licensing

Support
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Installation and licensing help

Log a support case

If the step-by-step articles do not resolve your issue and you require further assistance, you can create an SDL support case:

  • If you have a Support and Maintenance Agreement, please log in to your SDL Account to submit a case.
  • If you do not have a Support and Maintenance Agreement, complete this short form on SDL Gateway.
    • Your request is treated the same as a medium-priority incident covered by Support and Maintenance Basic (PSMA Level 1). We will try our best to respond to your request within 3 working days.

Video Guides

For further support, we provide step-by-step videos of product licensing and installation.

For help with the most recent version of SDL Trados Studio, please watch the video guides below this section.

For help with older product versions and upgrading to the latest version, please browse our dedicated YouTube playlist.

Watch a demonstration on the licensing upgrade process.

Support testimonials

Geneviève Gillet-Ghenne
Geneviève Gillet-Ghenne
Freelance Translator & Proofreader
Many thanks for your help and kindness! You’re a great team! Not the first time I called for help and I must say I am really impressed by the quality of the support provided.
Ralf Lemster
Ralf Lemster
Managing Partner, Ralf Lemster Financial Translations GmbH
As an experienced SDL Trados user I like to be able to rely on the support of the SDL Language Technologies - especially with complex files and 'exotic' formats.
Chun-yi Chen
Chun-yi Chen
Freelance Translator
I have a support contract with SDL. Although I didn't feel like paying extra for technical support before, I have been using this service so much that it really is worth the money I put in.
Aurelia Heilwagen
Aurelia Heilwagen
Managing Director, Heilwagen Übersetzungen
The SDL Support Team has been very engaged in fixing a customer's termbase. Thanks to fast and professional help we were able to deliver a major translation order in a timely manner and the customer saved 3,600 Euro.