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Customer support

Expert support, whenever you need it

Support for everyone

SDL offers a wide range of technical and non-technical assistance programs and support to help you get the most from your SDL translation software products.

Whether you are a translator, language service provider (LSP) or a corporation, we offer a variety of options to fit your needs – from a rich library of online support resources to quick access to community support provided by other SDL Trados Studio users or you could take advantage of a Support and Maintenance Contract which gives you direct contact to a professional technical support team. SDL’s support offerings are designed to help you be more efficient and successful productive with our products.

Support testimonials

Geneviève Gillet-Ghenne
Geneviève Gillet-Ghenne
Freelance Translator & Proofreader
Many thanks for your help and kindness! You’re a great team! Not the first time I called for help and I must say I am really impressed by the quality of the support provided.
Ralf Lemster
Ralf Lemster
Managing Partner, Ralf Lemster Financial Translations GmbH
As an experienced SDL Trados user I like to be able to rely on the support of the SDL Language Technologies - especially with complex files and 'exotic' formats.
Chun-yi Chen
Chun-yi Chen
Freelance Translator
I have a support contract with SDL. Although I didn't feel like paying extra for technical support before, I have been using this service so much that it really is worth the money I put in.
Aurelia Heilwagen
Aurelia Heilwagen
Managing Director, Heilwagen Übersetzungen
The SDL Support Team has been very engaged in fixing a customer's termbase. Thanks to fast and professional help we were able to deliver a major translation order in a timely manner and the customer saved 3,600 Euro.