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Customer support

Expert support, whenever you need it

Support for everyone

SDL offers a wide range of technical and non-technical assistance programs and support to help you get the most from your SDL translation software products.

Whether you are a translator, language service provider (LSP) or a corporation, we offer a variety of options to fit your needs – from a rich library of online support resources to quick access to community support provided by other SDL Trados Studio users or you could take advantage of a Support and Maintenance Contract which gives you direct contact to a professional technical support team. SDL’s support offerings are designed to help you be more efficient and successful productive with our products.


Where product experts share solutions

Technical support and maintenance

Access to unlimited specialist support

Support testimonials

  • Geneviève Gillet-Ghenne
    Geneviève Gillet-Ghenne
    Freelance Translator & Proofreader
    Many thanks for your help and kindness! You’re a great team! Not the first time I called for help and I must say I am really impressed by the quality of the support provided.
  • Ralf Lemster
    Ralf Lemster
    Managing Partner, Ralf Lemster Financial Translations GmbH
    As an experienced SDL Trados user I like to be able to rely on the support of the SDL Language Technologies - especially with complex files and 'exotic' formats.
  • Chun-yi Chen
    Chun-yi Chen
    Freelance Translator
    I have a support contract with SDL. Although I didn't feel like paying extra for technical support before, I have been using this service so much that it really is worth the money I put in.
  • Aurelia Heilwagen
    Aurelia Heilwagen
    Managing Director, Heilwagen Übersetzungen
    The SDL Support Team has been very engaged in fixing a customer's termbase. Thanks to fast and professional help we were able to deliver a major translation order in a timely manner and the customer saved 3,600 Euro.