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SDL Trados Live

Frequently Asked Questions

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Frequently asked questions about SDL Trados Live

What is SDL Trados Live?

SDL Trados Live is the new and innovative translation productivity cloud from SDL. It works seamlessly with SDL Trados Studio to bring you a uniquely powerful translation, project management and revision experience that can transform the way you work. Everyone, from individual translators to project managers running large teams, can utilize this dynamic combination to create a way of working that delivers higher quality translations, faster.

How do I get SDL Trados Live?

You can access SDL Trados Live through a subscription package. There are currently two subscription packages available:

SDL Trados Live Essential subscription package

All SDL Trados Studio 2021 users will automatically receive a free 12 month entry-level subscription package called SDL Trados Live Essential when they first purchase Studio 2021. After this time, you will be able to purchase an annual subscription to continue using SDL Trados Live. 

You cannot purchase an SDL Trados Live Essential subscription on its own, without SDL Trados Studio 2021.

SDL Trados Live Team subscription package

Our SDL Trados Live Team subscription package offers even more cloud capabilities, so you can grow this solution as your business needs evolve. You can purchase an SDL Trados Live Team subscription without purchasing an SDL Trados Studio 2021 license should you wish. Find out more about SDL Trados Live Team here.

When does my free 12 month subscription to SDL Trados Live Essential start?

Your free 12 month subscription to SDL Trados Live Essential will start on the date you purchase SDL Trados Studio 2021 and will be valid for 365 days.

How do I use SDL Trados Live?

SDL Trados Live can be accessed through a browser on smartphones, tablets, Windows PCs and Macs. You can also access SDL Trados Live’s cloud capabilities through SDL Trados Studio on your desktop or laptop. If you wish to learn more about working in the cloud with SDL Trados Live, please watch this video.

How do I access my SDL Trados Live account?

You can access your SDL Trados Live account by clicking here.

How do I know when my SDL Trados Live subscription is coming to an end?

You can view when your current subscription is due to end by accessing your SDL Trados Live account:

Step 1: Login to your SDL Trados Live account by clicking here.

Step 2: Click on your account icon in the top right hand of the screen and select ‘Manage Account’

Step 3: On this page, you will see a section entitled ‘Subscription expiry date’ detailing the date your subscription is due to expire

Once your 12 month free subscription to SDL Trados Live Essential has come to an end, you will be able to pay for an annual subscription that will allow you to continue receiving all of the benefits of SDL Trados Live Essential. 

What browsers will SDL Trados Live work with?

SDL Trados Live is supported on the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Safari. 

How many devices can I use SDL Trados Live on?

This will depend on what SDL Trados Live subscription you have. 

For those with an SDL Trados Live Essential subscription, you will be able to access SDL Trados Live on two devices; for example, on your laptop and smartphone. Should you wish to use SDL Trados Live on another device, you will be able to manage your registered devices from your SDL Trados Live account. 

What is the SDL Trados Live mobile app?

The new SDL Trados Live mobile app gives you the flexibility to manage your translation projects wherever you are – create new projects, track your translation progress, check project due dates and lots more while out and about. The app can be downloaded for free from the Google Play and Apple app stores. For more information on the SDL Trados Live app, click here.

How secure is SDL Trados Live?

For information on security or privacy, please refer to the security whitepaper which can be found here.

Can I share my translation resources and projects stored in SDL Trados Live with other people?

The SDL Trados Live Essential subscription does not offer sharing capabilities. If you want to start sharing your resources and projects with others, you will be able to upgrade your subscription to SDL Trados Live Team. Find out more about SDL Trados Live Team here.

Can I use an SDL Trados Live Essential subscription to access cloud capabilities with other versions of SDL Trados Studio?

The SDL Trados Live Essential subscription is only compatible with SDL Trados Studio 2021, the latest release of our Computer Assisted Translation (CAT) tool.

Where are the servers that host SDL Trados Live located?

The servers that host SDL Trados Live and SDL Language Cloud are located in Frankfurt, Germany.

My company has purchased an SDL Trados Studio 2021 network license, how do we access our SDL Trados Live Essential Professional subscription?

As you may know, SDL Trados Studio Professional network licenses can be used by multiple people. We therefore issue one SDL Trados Live Essential Professional subscription which the account administrator can add users onto, equivalent to the number of SDL Trados Studio licenses they purchased. So, if a user purchases 5 SDL Trados Studio 2021 network licenses, up to 5 users could be added to the SDL Trados Live Essential Professional account.

As an SDL Trados Studio 2021 network license holder, how do I add users to our SDL Trados Live Essential Professional account?

The administrator can add users to their SDL Trados Live Essential Professional account themselves by heading to the users section in their SDL Trados Live account. Please note, they can only add the number of users equivalent to the number of Studio licenses they hold. So, if a user purchases 5 SDL Trados Studio 2021 network licenses, up to 5 users could be added to the SDL Trados Live Essential Professional account.

We have an SDL Trados Studio 2021 network license and have been added as users on the same SDL Trados Live Essential Professional account. Can we share resources?

No, when multiple users are added to an SDL Trados Live Essential Professional account they are allocated their own workspace within the cloud. They do not share resources and cannot see each other’s projects or activity. To benefit from sharing capabilities, you can upgrade to SDL Trados Live Team.