Live Chat

Our helpful Customer Experience team are here to help you with all of your SDL Trados needs. To start your chat please click the button at the top of the page, or the green icon in the lower-right corner.

If you prefer, you can fill in the contact form

SDL Trados Studio on a laptop

Our most commonly answered questions:

Where can I get help with my installation and licensing?

Even if you do not have a Software Maintenance Agreement (SMA) with SDL, you can find support for installation and licensing issues on SDL Customer Gateway. Visit our dedicated installation and licensing page for step-by-step instructions.

Does SDL Trados Studio work on an Apple Mac?

What are the system requirements for SDL Trados Studio?

SDL Trados Studio 2019 supports Microsoft Windows 7, Windows 8.1 and Windows 10.

As a minimum requirement, we recommend an Intel or compatible CPU-based computer with 4 GB RAM and a screen resolution of 1024x768.

For optimum performance, we recommend a 64-bit operating system, 16 GB RAM, an SSD drive and a recent Intel or compatible CPU.  Full support for 4K hi-resolution screens is planned and will be implemented incrementally in future releases.  You can find more information on how to deal with display issues in this KB article or by running an application from the SDL AppStore which implements a fix in the aforementioned KB article.

Note: SDL Trados Studio 2019 uses .Net Framework 4.7.1.  

Is there a trial version for SDL Trados Studio?

Yes, a free 30 day trial is available here. The trial is fully functional and offers every feature of the product for you to try.

Do I have to buy an upgrade each year?

If you own a Premium Support and Maintenance Agreement, then you will automatically receive free upgrades as soon as new versions of your SDL products are released. If you do not own Support and Maintenance, then we recommend that you upgrade your software regularly so you can benefit from new features to increase efficiency and quality of your translation projects.

Can I translate a PDF?

Translating scanned PDFs is available in SDL Trados Studio 2015 onwards through Optical Character Recognition (OCR) powered by Solid Documents, to extract the text from the image.